Would You Buy a Wheelchair Van Sight Unseen 3,000 Miles Away?

If your answer is “no,” please read the letter below. But first…

We get it. As one of the first wheelchair van companies to sell nationwide and globally on the Internet, AMS Vans, Inc. founders recognized the need to make potential customers feel at ease purchasing a big-ticket item without the opportunity to check it out personally. The result was our policy of “right of refusal” at delivery, and the rest is history.

An AMS Van Parked  in Front of a Home

After selling and delivering thousands of handicap vehicles to customers nationwide and worldwide since 1999, we’re confident our convenient concept to market affordable wheelchair vans anywhere in the world is the best way to go—for us and for our customers. In fact, we receive testimonials daily in confirmation, though every once in a while, we get a letter like the one below that, frankly, sums up our story far better than we ever could:

Lacey, Washington
April 10, 2014

[AMS Vans Sales Manager]
Scott Thomas, Mobility Consultant
John Watkins, Delivery Representative
AMS Vans
6275 Lawrenceville Highway
Tucker, GA 30084

Gentlemen:

Several months ago our family discussed the situation of my wife, Wanda, who became unable to walk and was confined to a wheel chair. Our mobility was extremely limited, which caused us to consider a Wheel Chair Van Conversion, about which we knew nothing.

In checking with the Internet, we came across your web site. From what we had seen, we were impressed by your product and your pricing. However, we were very hesitant to purchase a vehicle, sight unseen from three thousand miles away.

Our first impression with your company came from Scott Thomas who patiently answered our many questions without a trace of sales pressure. We were considering proceeding further but were still concerned about purchasing a major item sight unseen from so far away.

Our next step was to talk with [AMS Vans’ Sales Manager] about our concern. We were aware of the process you use to prepare a vehicle for sale, but what if the unit is a disappointment when it arrives? The answer [he] gave us was the deciding factor in making our decision to proceed. He told us of your policy of a customer’s right to refuse delivery if the unit was not as presented. That included (1) return of our deposit, (2) return of our delivery fee, and (3) your returning the unit to Georgia at your expense. My feeling was that no company could afford to do that and [his] response was that I WAS RIGHT! He said that their solution to that problem, was to be certain that every converted van met or exceeded the conditions under which it was presented. That erased our concerned (sic) and we ordered the unit of our choice.

There was another unknown surprise, of which we were unaware, until our unit was delivered. That was John Watkins who delivered our unit, took us for a test drive, and explained all that was involved in the van’s use in a clear and concise manner. He also drove our 2001 trade-in from Western Washington State to Georgia, keeping us informed of his return with pictures of interest on the way.

We would summarize our experience with AMS Vans as one of the most enjoyable transactions we have ever had. Thank you.

Roger & Wanda W.

Thank you, Roger and Wanda, for the kind words. We appreciate your taking the time to write the letter, and we wish you good times in your new accessible van. To those of you still hesitant about purchasing a wheelchair van online—we promise you the same stress-free experience that prompted our friends in Washington state to write this letter, and we hope to hear from you soon!

Image Source:
nrs.fs.fed.us