Let me start by saying thank you for the wonderful product and service you provide. For people with special needs children your vans and systems are a great way to have some freedom.
Now to the meet of the issue My wife and daughter who is in a wheelchair were traveling home from a church mission trip when they had the misfortune of having a pretty severe car accident. They were traveling at highway speed 75mph and drove up on a car traveling around 50mph she changed lanes to pass the slower vehicle and another vehicle tried to pass her traveling around 90mph. She swerved right to miss the faster vehicle over corrected and flipped the van 3 times. When all was said and done they came to rest on the shoulder of the road right side up.
The wheelchair was secured in the van with the AMS restraint system. I very pleased to tell you that during the whole thing the wheelchair never moved. Everyone made it home alive, a few bumps and bruises and a broken tailbone was it.
Thank you so very much for the attention to detail in the design of the restraint system. That attention to detail saved my little girl's life. She will be attending college in the fall at Dallas Baptist University because of the safety of that van.
Again THANK YOU. I look forward to doing business with you fine people for years to come.
JP was very helpful in finding the van of my specifications. He was very cordial and interested in meeting my needs. The service department has also done a good job of following up and keeping me informed about the progress of my conversion. My experience overall has been excellent. So far, I have referred two people to them. I have been in the car business for 48 years and follow-up is one of the most important things you can do. I would give them a "job well done".Murry Exum, Jackson, Tn.
We are so enjoying the van!! Jamison gets off the bus everyday from school and spells V-A-N on his alphabet board. We have been able to take him out in his power chair as well as his manual chair. We are having a BLAST! And with the holidays coming up, we will be able to do more shopping and visiting than before. It has made my life so much easier and much more fun for Jay. As you know, the eight months waiting period was a little long but was worth it. I appreciate your patience and support throughout the whole process. We are so pleased with the vehicle and I recommend that anyone in need of a van contact you guys first! I hope you and your family are doing well and that you have a great Thanksgiving! Thanks again!
Testimonial | Review - Handicap Van Buyer Greg L Is Happy with His Handicap Van Purchase in South Arvada, CO
I finally found time to thank you and all your team for providing us our van on the expedited basis.
Mom Loves her van and it has been a real life saver. She has had two trips to the hospital that has zapped most of her strength. Without the van we would not be able to get her out of the house. Today is her hair appointment day so the van helps her lead a normal life. The van has been operating perfectly. We are getting better with the loading and unloading. Systems are very easy to operate. I licensed the van a couple of weeks ago and that process went very smooth. Once again I want to thank you and the AMS Vans crew we worked with. I still can't believe how easy you made the process of purchasing and delivering the van. You can certainly use us for any future recommendations.
Climate control system functions properly for both heating and cooling
Dome/map/vanity mirror/courtesy lamps/foot function properly
Power/volume switch functions properly
Preset station indicator
Cassette/CD function (scan, seek, rewind, fast forward) operates properly
Navigation system operates properly*
Speakers sound clear
CD cartridge (if applicable)
Tilt/slide operates properly
Outside/Inside Rearview Mirrors
Power controls function properly
Spare tire size, sidewall condition, tread depth and air pressure
Spare tire and attaching hardware, cover, jack, jack tools and wheel lock (if applicable) are present, properly installed and secure
Manual fuel lid release operates
Under The Hood
Engine Hood Release
Interior release operates properly
The Following Fluid Levels Meet Industry Standard
Engine oil replaced and proper level
Automatic transmission fluid level
Brake fluid level
Power steering fluid level
Engine coolant fluid level
Washer fluid level
Excessive fuel pump noise
Cooling system (radiator, overflow tank, hoses, coolant level)
Water pump (noise/leaks)
Air filter (replace as necessary)
Inspect oil for contaminants
Engine noise (knocks, rattles)
Transmission noise (whines, clunks)
Belts (wear or damage)
Check engine diagnostics
No damage or leakage and proper group size/amp rating
Tests to standards
Under the Vehicle
Tires (Minimum tread depth 5/32")
Proper size, type and match
Check wheel lug-nut torque
Brake Inspection (Minimum 6mm of pad material required)
Rotors show no signs of excessive wear, warpage or heat damage
Calipers, lines, and hoses show no sign of excessive wear or leakage
Parking brake assemblies, cables, and attaching hardware show no sign of excessive wear or damage
Chassis Inspection (No sign of damage or excessive wear)
Frame rails and floor pan
Engine mounts and oil pan for leaks
Brake lines and couplings
Transmission case/pan for leaks
Drive shaft boots and CV joints
Fuel lines, fuel tank, hoses and protectors
Steering rack, linkage, bushings, control arms and dust boots
Differential assembly, drive shaft and related components
Exhaust system (including leakage)
Tie rods, ball joints, idler arm
Struts/shocks for operation/leaks
Under Vehicle Fluid Levels
Differential lubricant level -- check for contaminants
Road Test (Vehicle Operation)
While driving, engine performs normally
Starter system operates normally
Brake and parking brake function normally
Brake and clutch pedal height, free play and travel meet specs.
No warning lights illuminate during road test
T/M shifts properly (both power/normal mode)
TRAC/VSC and ECT control functions and indicator lights function properly
Steering operation is normal
Off-center psecifications meet standards
Handling, straight-line operations
Noise or Vibration
Squeaks or Rattles
* -- If Applicable
AMS Vans promises to deliver the best wheelchair accessible van available on the market today.....
simply put if you are not fully satisfied with your wheelchair accessible van upon delivery---you can refuse it at no cost to you.
With nearly two decades of experience; manufacturing, selling, and delivering over 12,000 vans nationwide,
our dedicated team of certified technicians will not allow your van to leave our Atlanta facility until its right!
Please contact one of our experienced Mobility Specialists today and ask about our three step quality control process.
AMS Vans looks forward to serving your family by providing you with a van that is worthy of our own.
Contact AMS Vans
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