I purchased a van for my mother in June 2017 the customer service was great. The process to purchase and have the van delivered was straight forward and easy. Unfortunately after only having the van for two weeks a couple cylinders blew in the engine. As expected I was frustrated and furious. I called the sales department and they put me in contact with Mike who is the National Service Director. I advised Mike I was bringing the van to a dealership as my trust in his company was shaken. Mike immediately reassured me that AMS would take care of the issue as they stand by their products. Mike took control of the situation and worked with the dealership to identify the issue. Mike immediately had an engine overnighted from Georgia to NY and the dealership started assembling the engine. We even had issues with the assistant service manager at the dealership and Mike contact his superior to reassure the van was getting fixed. Ultimately the van was repaired with no cost to me. AMS resorted my confidence with their company and I would highly recommend them to anyone. AMS 100 stands behind the products they sell. They pride themselves on making their customers happy no matter what it takes.
I have had a very pleasant experience dealing with AMS Vans, especially Jill, the representative who was in charge of my transactions. Jill was very friendly and efficient, and always attended to any issues of concern. Even if my call came in while she was away, she made certain to return my call in a timely fashion and often followed this up with an e-mail contact. I had to travel from Virginia to Atlanta to pick up the van and Jill was very helpful in coordinating the arrangements, especially in choosing a suitable hotel near their office. Once there, a representative from AMS Vans picked me up from my hotel to their offices where we concluded the transactions in a very friendly, professional and timely fashion. I have nothing but very positive impressions and experiences with AMS Vans and would recommend them to anyone looking for wheel chair accessible vans.
Dear AMS Vans
I want to say how wonderful our experience at Connect Church was, to work with a company that has a heart in their mission toward the Handicap. The service and promptness of working with us was five steps higher than your competitors. You helped and more than matched apples to apples, and saved us thousands in comparison to your competitor. "This will be the best Christmas," stated Sharon.
Dallas had gotten bigger as teen and that meant he weighted more. This created a real burden on the mother, Sharon, for she had to physically pick him up and place Dallas into the car. This van allows Dallas to ride straight into the van and no strain on no one.
We at Connect Church want to say Thank You from the bottom of our heart for working with the Dallas Project to get Dallas and his mother Sharon the Van they needed. Thanks to J.P. Jackson for all your help.
Pastor, Connect Church
Testimonial | Review - Best Mobility Van Buying Experience
Our experience with you and AMS was nothing but the best!
!. We had to fly into Atlanta on a holiday weekend and very early in the morning on top of it and you where there to pick us up at the airport when you could have been enjoying your holiday. Once we got back to your office, the transaction was very smooth and orderly and the van looked great when you drove it out for us to see. It has made a world of difference in enabling us to transport my wifes brother around up here in Michigan. We would certainly recommend you and AMS and would buy again if we need to. Keep up the great work.
Climate control system functions properly for both heating and cooling
Dome/map/vanity mirror/courtesy lamps/foot function properly
Power/volume switch functions properly
Preset station indicator
Cassette/CD function (scan, seek, rewind, fast forward) operates properly
Navigation system operates properly*
Speakers sound clear
CD cartridge (if applicable)
Tilt/slide operates properly
Outside/Inside Rearview Mirrors
Power controls function properly
Spare tire size, sidewall condition, tread depth and air pressure
Spare tire and attaching hardware, cover, jack, jack tools and wheel lock (if applicable) are present, properly installed and secure
Manual fuel lid release operates
Under The Hood
Engine Hood Release
Interior release operates properly
The Following Fluid Levels Meet Industry Standard
Engine oil replaced and proper level
Automatic transmission fluid level
Brake fluid level
Power steering fluid level
Engine coolant fluid level
Washer fluid level
Excessive fuel pump noise
Cooling system (radiator, overflow tank, hoses, coolant level)
Water pump (noise/leaks)
Air filter (replace as necessary)
Inspect oil for contaminants
Engine noise (knocks, rattles)
Transmission noise (whines, clunks)
Belts (wear or damage)
Check engine diagnostics
No damage or leakage and proper group size/amp rating
Tests to standards
Under the Vehicle
Tires (Minimum tread depth 5/32")
Proper size, type and match
Check wheel lug-nut torque
Brake Inspection (Minimum 6mm of pad material required)
Rotors show no signs of excessive wear, warpage or heat damage
Calipers, lines, and hoses show no sign of excessive wear or leakage
Parking brake assemblies, cables, and attaching hardware show no sign of excessive wear or damage
Chassis Inspection (No sign of damage or excessive wear)
Frame rails and floor pan
Engine mounts and oil pan for leaks
Brake lines and couplings
Transmission case/pan for leaks
Drive shaft boots and CV joints
Fuel lines, fuel tank, hoses and protectors
Steering rack, linkage, bushings, control arms and dust boots
Differential assembly, drive shaft and related components
Exhaust system (including leakage)
Tie rods, ball joints, idler arm
Struts/shocks for operation/leaks
Under Vehicle Fluid Levels
Differential lubricant level -- check for contaminants
Road Test (Vehicle Operation)
While driving, engine performs normally
Starter system operates normally
Brake and parking brake function normally
Brake and clutch pedal height, free play and travel meet specs.
No warning lights illuminate during road test
T/M shifts properly (both power/normal mode)
TRAC/VSC and ECT control functions and indicator lights function properly
Steering operation is normal
Off-center psecifications meet standards
Handling, straight-line operations
Noise or Vibration
Squeaks or Rattles
* -- If Applicable
AMS Vans promises to deliver the best wheelchair accessible van available on the market today.....
simply put if you are not fully satisfied with your wheelchair accessible van upon delivery---you can refuse it at no cost to you.
With nearly two decades of experience; manufacturing, selling, and delivering over 12,000 vans nationwide,
our dedicated team of certified technicians will not allow your van to leave our Atlanta facility until its right!
Please contact one of our experienced Mobility Specialists today and ask about our three step quality control process.
AMS Vans looks forward to serving your family by providing you with a van that is worthy of our own.
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