Thank you very much for all of your assistance in making it possible to obtain the van of my dreams.
Special thanks goes out to you for the beautiful prayer blanket. That really touched my soul and brought tears to my eyes when Kevin presented the blanket to me. Words can not truly express what I am feeling in my heart. Every time I use the blanket I will remember how special all of you are and what a pleasant experience this has been due to you.
There was one thing that Kevin said that was missing, the magnetic key switch for the sliding doors. If you could possibly forward one to me when you send the title I would appreciate it.
Kevin was a true gentleman He was so patient and was extremely courteous while explaining the features of the van and it's conversion. He thinks very highly of your organization.
Thank you once again!
Dick Suzanne W
It was a pleasure dealing with your company from beginning to end. From the start all the information I received was immediate and accurate. Every question I had was answered in full and was followed up ensuring I was completely satisfied and understood the response.
When the Van was being shipped I was kept in the loop on every action being taken. The gentleman Walter who delivered the Van was extremely pleasant and genuinely pleased to perform his job with enthusiasm and a sincere desire to provide any information beyond just a casual "going over" the operation of the Van. He was adamant that he was going to take as much time as we needed and wasn't going to leave until he was satisfied that we were educated on the Van's operation.
The Van was more than we expected. Although the Van had 17,000 miles on the odometer, it was immaculate in side and out. The engine checked out just fine and all interior options functioned as they should have. Being a Muscle Car builder that sells at the major auctions such as Barrett-Jackson, Mecum, etc., I was seriously impressed with every aspect of the Van's condition.
I understand that your business is somewhat bittersweet. Your Staff handled every aspectfrom the identification of our needs to the deliverywith a sincere sensitivity to our situation which comforted us more than you know.
Thank you for every thing you have helped us with. If there is any reason in the future that we can lead someone in a similar situation to consider a Handicap Van, you can be assured your Company will be the only one we will recommend.
I recently purchased a 2013 Dodge Caravan from AMS Vans. I accidentally called Ams by mistake. My mother is paralyzed and I have an old 1990 Chevy Z220 handicap accessible van and I was having problems with the electrical ramp and doors. When I called Ams I thought I was calling to a local place in Davenport, Iowa. Well, Todd being the wonderful person he is informed me they were based out of Georgia, but that they deliver conversion vans all over. First , of all I wasn't looking for a new fan because I thought we could not afford it. I must share some things about myself. I am very inpatient, and I never stay on the phone for sale pitches. I believe I was a little rude to Todd at first, but he never showed any irritation or frustration with me. I am a very hard person to convince to buy something over the phone, especially not a new 2013 conversion van. Todd was very patient courteous, and listen to me rant a few times, but he never gave up. He exhibited a lot of compassion, and patience and he wasn't like the other pushy salesperson at the dealership. Todd was literally on the phone with us about 1 12 hours. Answering every question I through at him. The biggest problem I had was accepting a new van just off pictures on the website. He actually was certain that I would like the van and would not return it. Of, course my negative thinking was unsure how he could be so sure. We provided my mother's wheelchair measurements, and gave them to him. After all of this, then there was finanancing. OH NO!!!! I just knew we wouldn't qualify and he was certain we were, and low and behold we did qualify. I've walked away from a lot of salespeople dt their attitude or mine. I don't know how Todd didn't just say forget it, and drop the sale, but he did not. We had problems with our fed ex service delivering contract to the wrong address, and Brian immediately sent them out the next day. They promised us the van by the weekend, and I thought because of the paper delay we wouldn't get it. They didn't have rm on a flat bed for the weekend, but asked us if we would mind if the extra miles were on van, but that they would drive it down to us. I was amazed at how concerned everyone was at AMS VANS, and they were all about our family needs. Never, did I feel like it was a pushed commission sale or about the money. The family at AMS really are caring, compassionate, personable people. When the driver pulled up in our driveway, I didn't think it was our van. It looked beautiful, and it didn't stand out as a handicapped van. My mother was so surprised. She got to ride in style to a concert, and I have been able to transport her everywhere. We go on shopping outings, and drive back forth 2 hours to Peoria, IL for her wound treatment. Receiving this van was a blessing from God. It has made a tremendous improvement in my mother's quality of life. She is now able to go anywhere she want's. The funny thing is now my mom says to my wife and I," Yall better keep my van clean. I'm not playing. I want my luxury Van to remain just that." LOL!!!! My family would like to think all of the family for making the greatest change in our family. Rest assure we will be back in a few years to trade this one in for a newer model. Your Life Time Customers. Sincerely, Keena and Lisa Kelley. East-Moline, IL
If any one out there is looking for a handicap van then you need to go with AMS Vans. My experience was great they were very helpful and they did what they said they would do. I live in Tennessee and they delivered it right to my door. Everyone that I spoke to was very helpful and friendly. The van has worked out very well.
Happy Customer in Tennessee,
Climate control system functions properly for both heating and cooling
Dome/map/vanity mirror/courtesy lamps/foot function properly
Power/volume switch functions properly
Preset station indicator
Cassette/CD function (scan, seek, rewind, fast forward) operates properly
Navigation system operates properly*
Speakers sound clear
CD cartridge (if applicable)
Tilt/slide operates properly
Outside/Inside Rearview Mirrors
Power controls function properly
Spare tire size, sidewall condition, tread depth and air pressure
Spare tire and attaching hardware, cover, jack, jack tools and wheel lock (if applicable) are present, properly installed and secure
Manual fuel lid release operates
Under The Hood
Engine Hood Release
Interior release operates properly
The Following Fluid Levels Meet Industry Standard
Engine oil replaced and proper level
Automatic transmission fluid level
Brake fluid level
Power steering fluid level
Engine coolant fluid level
Washer fluid level
Excessive fuel pump noise
Cooling system (radiator, overflow tank, hoses, coolant level)
Water pump (noise/leaks)
Air filter (replace as necessary)
Inspect oil for contaminants
Engine noise (knocks, rattles)
Transmission noise (whines, clunks)
Belts (wear or damage)
Check engine diagnostics
No damage or leakage and proper group size/amp rating
Tests to standards
Under the Vehicle
Tires (Minimum tread depth 5/32")
Proper size, type and match
Check wheel lug-nut torque
Brake Inspection (Minimum 6mm of pad material required)
Rotors show no signs of excessive wear, warpage or heat damage
Calipers, lines, and hoses show no sign of excessive wear or leakage
Parking brake assemblies, cables, and attaching hardware show no sign of excessive wear or damage
Chassis Inspection (No sign of damage or excessive wear)
Frame rails and floor pan
Engine mounts and oil pan for leaks
Brake lines and couplings
Transmission case/pan for leaks
Drive shaft boots and CV joints
Fuel lines, fuel tank, hoses and protectors
Steering rack, linkage, bushings, control arms and dust boots
Differential assembly, drive shaft and related components
Exhaust system (including leakage)
Tie rods, ball joints, idler arm
Struts/shocks for operation/leaks
Under Vehicle Fluid Levels
Differential lubricant level -- check for contaminants
Road Test (Vehicle Operation)
While driving, engine performs normally
Starter system operates normally
Brake and parking brake function normally
Brake and clutch pedal height, free play and travel meet specs.
No warning lights illuminate during road test
T/M shifts properly (both power/normal mode)
TRAC/VSC and ECT control functions and indicator lights function properly
Steering operation is normal
Off-center psecifications meet standards
Handling, straight-line operations
Noise or Vibration
Squeaks or Rattles
* -- If Applicable
AMS Vans promises to deliver the best wheelchair accessible van available on the market today.....
simply put if you are not fully satisfied with your wheelchair accessible van upon delivery---you can refuse it at no cost to you.
With nearly two decades of experience; manufacturing, selling, and delivering over 12,000 vans nationwide,
our dedicated team of certified technicians will not allow your van to leave our Atlanta facility until its right!
Please contact one of our experienced Mobility Specialists today and ask about our three step quality control process.
AMS Vans looks forward to serving your family by providing you with a van that is worthy of our own.
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