Good Morning Jill,
What a nice surprise in my inbox this morning to hear from you. Yes, the van is here, it arrived in wonderful shape and looks beautiful. We received it in time to use it for transport to move my father from the hospital back to his home.
Just a little background on how we found you. You are right, your customers are your mouth! My mother passed away at Thanksgiving 2011. My manager's mother has one of your vans, and he let us use his for transporting my father for the funeral, and then let us keep using it for almost three months, as his mom was in the hospital for a while. So even before we owned an AMS van, we were still telling people all about it as we had my dad out and about lots at that time. Never in our lives had we thought it could be so easy to just put him in his chair and go. Always before it was a process that took more than one person to accomplish.
I have been talking about the wonderful service we received from AMS Vans to everyone that stops and says "wow," when we are putting dad in or getting him out of the van. All the way from my first phone call to the arrival on the barge, the entire process was made entirely painless. The questions you asked and the email selection you sent that met my needs, made the choice so much easier to make. The detailed information available on the website on each vehicle, made my husband happy with the van I picked. Prompt responses to emails and even other employees answering my questions when you were not available made the purchase go quickly. The weekly pictures Josh emailed of the changes being made gave my father something to look forward to and made the process real. The phone calls from Ed about the weather delays for the cross country delivery to the barge in Seattle were a real help in changing the barge reservation in a timely manner. I looked forward to every contact with your company, you took something I was dreading and made it an adventure in friendship.
Thank you again, for the service you provide and the way you make it so easy.
Dear Mr. Tankersley,
My wife and I just wanted to thank you for your excellence in the expediting of our wheelchair van. You made our experience in the purchasing of this van from your company a pleasant one.
Your expertise in explaining all of the additions that came with our van helped us immensely in knowing how everything works.
It's greatly appreciated the time that you spent in making sure everything was to our liking.
We have never purchased any automobile from a dealer that was out of state, but we would definitely recommend your company AMS Vans to anybody who is looking for a wheelchair van.
Thank you so much for your hospitality and expertise. You certainly make the customer your first priority.
South Windsor, CT
Testimonial | Review - AMS Vans, Inc. did a Great Job Oklahoma
Our experience with AMS was great! It has been nice to get my husband to the doctor appts without having to call "City Ride" for pick-up. Tell your boss that Jody said you did a great job and you need a raise. Keep up the cheerful attitude.
Climate control system functions properly for both heating and cooling
Dome/map/vanity mirror/courtesy lamps/foot function properly
Power/volume switch functions properly
Preset station indicator
Cassette/CD function (scan, seek, rewind, fast forward) operates properly
Navigation system operates properly*
Speakers sound clear
CD cartridge (if applicable)
Tilt/slide operates properly
Outside/Inside Rearview Mirrors
Power controls function properly
Spare tire size, sidewall condition, tread depth and air pressure
Spare tire and attaching hardware, cover, jack, jack tools and wheel lock (if applicable) are present, properly installed and secure
Manual fuel lid release operates
Under The Hood
Engine Hood Release
Interior release operates properly
The Following Fluid Levels Meet Industry Standard
Engine oil replaced and proper level
Automatic transmission fluid level
Brake fluid level
Power steering fluid level
Engine coolant fluid level
Washer fluid level
Excessive fuel pump noise
Cooling system (radiator, overflow tank, hoses, coolant level)
Water pump (noise/leaks)
Air filter (replace as necessary)
Inspect oil for contaminants
Engine noise (knocks, rattles)
Transmission noise (whines, clunks)
Belts (wear or damage)
Check engine diagnostics
No damage or leakage and proper group size/amp rating
Tests to standards
Under the Vehicle
Tires (Minimum tread depth 5/32")
Proper size, type and match
Check wheel lug-nut torque
Brake Inspection (Minimum 6mm of pad material required)
Rotors show no signs of excessive wear, warpage or heat damage
Calipers, lines, and hoses show no sign of excessive wear or leakage
Parking brake assemblies, cables, and attaching hardware show no sign of excessive wear or damage
Chassis Inspection (No sign of damage or excessive wear)
Frame rails and floor pan
Engine mounts and oil pan for leaks
Brake lines and couplings
Transmission case/pan for leaks
Drive shaft boots and CV joints
Fuel lines, fuel tank, hoses and protectors
Steering rack, linkage, bushings, control arms and dust boots
Differential assembly, drive shaft and related components
Exhaust system (including leakage)
Tie rods, ball joints, idler arm
Struts/shocks for operation/leaks
Under Vehicle Fluid Levels
Differential lubricant level -- check for contaminants
Road Test (Vehicle Operation)
While driving, engine performs normally
Starter system operates normally
Brake and parking brake function normally
Brake and clutch pedal height, free play and travel meet specs.
No warning lights illuminate during road test
T/M shifts properly (both power/normal mode)
TRAC/VSC and ECT control functions and indicator lights function properly
Steering operation is normal
Off-center psecifications meet standards
Handling, straight-line operations
Noise or Vibration
Squeaks or Rattles
* -- If Applicable
AMS Vans promises to deliver the best wheelchair accessible van available on the market today.....
simply put if you are not fully satisfied with your wheelchair accessible van upon delivery---you can refuse it at no cost to you.
With nearly two decades of experience; manufacturing, selling, and delivering over 12,000 vans nationwide,
our dedicated team of certified technicians will not allow your van to leave our Atlanta facility until its right!
Please contact one of our experienced Mobility Specialists today and ask about our three step quality control process.
AMS Vans looks forward to serving your family by providing you with a van that is worthy of our own.
Contact AMS Vans
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