Several months ago our family discussed the situation of my wife, Wanda, who became unable to walk and was confined to a wheel chair. Our mobility was extremely limited, which caused us to consider a Wheel Chair Van Conversion, about which we knew nothing.
In checking with the Internet, we came across your web site. From what we had seen, we were impressed by your product and your pricing. However, we were very hesitant to purchase a vehicle, sight unseen from three thousand miles away.
Our first impression with your company came from Scott Thomas who patiently answered our many questions without a trace of sales pressure. We were considering proceeding further but were still concerned about purchasing a major item sight unseen from so far away.
Our next step was to talk with AMS Vans Sales Manager about our concern. We were aware of the process you use to prepare a vehicle for sale, but what if the unit is a disappointment when it arrives? The answer he gave us was the deciding factor in making our decision to proceed. He told us of your policy of a customers right to refuse delivery if the unit was not as presented. That included 1 return of our deposit, 2 return of our delivery fee, and 3 your returning the unit to Georgia at your expense. My feeling was that no company could afford to do that and his response was that I WAS RIGHT! He said that their solution to that problem, was to be certain that every converted van met or exceeded the conditions under which it was presented. That erased our concerned sic and we ordered the unit of our choice.
There was another unknown surprise, of which we were unaware, until our unit was delivered. That was John Watkins who delivered our unit, took us for a test drive, and explained all that was involved in the vans use in a clear and concise manner. He also drove our 2001 trade-in from Western Washington State to Georgia, keeping us informed of his return with pictures of interest on the way.
We would summarize our experience with AMS Vans as one of the most enjoyable transactions we have ever had. Thank you.
Roger Wanda Weber
My wife and I are very pleased with the Dodge Caravan you provided with the AMS conversion for wheel chair access using a side ramp. As I had very little experience with this type of vehicle, the information provided through your exceptionally well organized website was a great help and a big factor in my decision to place an order. Frankly I was surprised by how quickly you managed to deliver it to us in Gloucester Point and how great the van looked after detailing despite the long trip from Georgia. Your man Terry who deliver it took extra time to explain the AMS features and how everything worked. He even went with me to a nearby garage where I was able to get a state inspection done eliminating one worry right off the bat you like for a vehicle to pass state inspection at least. Later that day the wife and I found it very easy to get into the van, secure the wheelchair in the front passenger area and go for our first excursion. You should have seen the smile on her face as we headed out of the neighborhood on our first shopping trip together. We hadn't done that for some time due to the difficulty of transferring her from the wheelchair to our regular auto. We are confident we made the right choice in selecting a used van with new conversion from AMS. Thank you!
John and Molly Boon
Gloucester Point, Virginia.
Our oldest son, Miles, has cerebral palsy and is in a wheelchair. His old van had over 110k miles and needed to be replaced. My wife and I both own our own businesses, so having the time to search for a new van was very hard.
Then I researched and found AMS Vans. Reading others experience's gave us the confidence to buy "site unseen online" which I had never done. I can tell you working with JP and AMS Vans was a pleasure! They made the buying and delivery of our van simple and seamless. Great people that I will use again and would highly recommend.
Good Morning Jill,
What a nice surprise in my inbox this morning to hear from you. Yes, the van is here, it arrived in wonderful shape and looks beautiful. We received it in time to use it for transport to move my father from the hospital back to his home.
Just a little background on how we found you. You are right, your customers are your mouth! My mother passed away at Thanksgiving 2011. My manager's mother has one of your vans, and he let us use his for transporting my father for the funeral, and then let us keep using it for almost three months, as his mom was in the hospital for a while. So even before we owned an AMS van, we were still telling people all about it as we had my dad out and about lots at that time. Never in our lives had we thought it could be so easy to just put him in his chair and go. Always before it was a process that took more than one person to accomplish.
I have been talking about the wonderful service we received from AMS Vans to everyone that stops and says "wow," when we are putting dad in or getting him out of the van. All the way from my first phone call to the arrival on the barge, the entire process was made entirely painless. The questions you asked and the email selection you sent that met my needs, made the choice so much easier to make. The detailed information available on the website on each vehicle, made my husband happy with the van I picked. Prompt responses to emails and even other employees answering my questions when you were not available made the purchase go quickly. The weekly pictures Josh emailed of the changes being made gave my father something to look forward to and made the process real. The phone calls from Ed about the weather delays for the cross country delivery to the barge in Seattle were a real help in changing the barge reservation in a timely manner. I looked forward to every contact with your company, you took something I was dreading and made it an adventure in friendship.
Thank you again, for the service you provide and the way you make it so easy.
Climate control system functions properly for both heating and cooling
Dome/map/vanity mirror/courtesy lamps/foot function properly
Power/volume switch functions properly
Preset station indicator
Cassette/CD function (scan, seek, rewind, fast forward) operates properly
Navigation system operates properly*
Speakers sound clear
CD cartridge (if applicable)
Tilt/slide operates properly
Outside/Inside Rearview Mirrors
Power controls function properly
Spare tire size, sidewall condition, tread depth and air pressure
Spare tire and attaching hardware, cover, jack, jack tools and wheel lock (if applicable) are present, properly installed and secure
Manual fuel lid release operates
Under The Hood
Engine Hood Release
Interior release operates properly
The Following Fluid Levels Meet Industry Standard
Engine oil replaced and proper level
Automatic transmission fluid level
Brake fluid level
Power steering fluid level
Engine coolant fluid level
Washer fluid level
Excessive fuel pump noise
Cooling system (radiator, overflow tank, hoses, coolant level)
Water pump (noise/leaks)
Air filter (replace as necessary)
Inspect oil for contaminants
Engine noise (knocks, rattles)
Transmission noise (whines, clunks)
Belts (wear or damage)
Check engine diagnostics
No damage or leakage and proper group size/amp rating
Tests to standards
Under the Vehicle
Tires (Minimum tread depth 5/32")
Proper size, type and match
Check wheel lug-nut torque
Brake Inspection (Minimum 6mm of pad material required)
Rotors show no signs of excessive wear, warpage or heat damage
Calipers, lines, and hoses show no sign of excessive wear or leakage
Parking brake assemblies, cables, and attaching hardware show no sign of excessive wear or damage
Chassis Inspection (No sign of damage or excessive wear)
Frame rails and floor pan
Engine mounts and oil pan for leaks
Brake lines and couplings
Transmission case/pan for leaks
Drive shaft boots and CV joints
Fuel lines, fuel tank, hoses and protectors
Steering rack, linkage, bushings, control arms and dust boots
Differential assembly, drive shaft and related components
Exhaust system (including leakage)
Tie rods, ball joints, idler arm
Struts/shocks for operation/leaks
Under Vehicle Fluid Levels
Differential lubricant level -- check for contaminants
Road Test (Vehicle Operation)
While driving, engine performs normally
Starter system operates normally
Brake and parking brake function normally
Brake and clutch pedal height, free play and travel meet specs.
No warning lights illuminate during road test
T/M shifts properly (both power/normal mode)
TRAC/VSC and ECT control functions and indicator lights function properly
Steering operation is normal
Off-center psecifications meet standards
Handling, straight-line operations
Noise or Vibration
Squeaks or Rattles
* -- If Applicable
AMS Vans promises to deliver the best wheelchair accessible van available on the market today.....
simply put if you are not fully satisfied with your wheelchair accessible van upon delivery---you can refuse it at no cost to you.
With nearly two decades of experience; manufacturing, selling, and delivering over 12,000 vans nationwide,
our dedicated team of certified technicians will not allow your van to leave our Atlanta facility until its right!
Please contact one of our experienced Mobility Specialists today and ask about our three step quality control process.
AMS Vans looks forward to serving your family by providing you with a van that is worthy of our own.
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