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Wheelchair Van Testimonials: How to Use Them and What They Mean

If you're shopping used wheelchair vans for sale online, it's likely you're reading customer testimonials of various dealerships to help make your decision. How do we know?

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People trust customer reviews more than they do the reviews of pro critics.

Yes. A recent study by global public relations company Weber Shandwick confirms that shoppers seek out and give credence to customer reviews and testimonials more than the reviews of professional critics. The study also showed that the average buyer consults 11 consumer reviews on the path to purchase, while 74% percent look for reviews online.

Call it virtual word of mouth.

The Testimonial Test

There are a number of review sites for almost every kind of business. Check out more than one to see if the reviews are consistent. Don't let one bad review negate dozens of great ones.

It's true that unethical businesses will write fictitious reviews or pay customers to write good reviews or testimonials for them. One way to help determine if testimonials are valid is to look at the names of the cities that accompany the reviewing customers' name. If they're all big, well-known cities, there's a good chance that a portion of all the testimonials has been fabricated.

Particularly for the testimonials of nationwide, online handicap van dealerships, small towns show that the company can do exactly what it says in terms of choosing the best van online, even though the customer never sees it until the day of delivery, which--as the prevalence of small towns in testimonials also indicates--can be delivered anywhere in the US.

Customer Service and Vehicle Quality

Pay careful attention to testimonials that speak to customer service and vehicle quality. For mobility van shoppers it's important to know you'll be helped by caring, expert mobility consultants, and that you'll get exactly what you pay for, if not more.

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As a potential customer, your confidence in a dealership should grow more solid with every positive testimonial that speaks to the quality and service provided to customers who share their experience. As a satisfied customer who got a great deal and outstanding customer service, your willingness to share your experience with future customers gives other individuals and families needing affordable, reliable adapted vehicles confidence in purchasing from a company you've personally endorsed.

We're proud to say that every testimonial on the AMS Vans' web site was provided voluntarily by an actual customer. If you had a good experience buying a handicap accessible vehicle from us, we'd truly appreciate a testimonial. If you're a shopper, you can take the words of our thousands of happy customers to heart--they're incredibly smart!

Wheelchair Accessible Vehicles

2013 Used 2013 Dodge Grand Caravan SXT Wheelchair Van

USED Dodge Grand Caravan SXT
NEW AMS Legend Conversion

$30,690 $31,690


  • Stock #: 788309T
  • Mileage: 95,939 Miles
  • Ramp/Lift: Side Entry Bi-Fold Pwr
  • Features: 3YR/36K Conv Wrty
2012 Used 2012 Volkswagen Routan SE Wheelchair Van

USED Volkswagen Routan SE
NEW AMS Legend Conversion

$29,995 $31,495


  • Stock #: 293753
  • Mileage: 92,040 Miles
  • Ramp/Lift: Side Entry Bi-Fold Pwr
  • Features: 3YR/36K Conv Wrty
2015 Used 2015 Ram ProMaster 1500 136 WB Wheelchair Van

USED Ram ProMaster 1500 136 WB
USED Tempest X Conversion

$65,499 $66,999


  • Stock #: 520753X
  • Mileage: 11,877 Miles
  • Ramp/Lift: Side Entry Lift Pwr
  • Features: N/A

Vehicle Exterior


Exterior Appearance Inspection

  • Panel alignment/fit
  • Headlamp, taillamp/lens condition
  • Windshield/glass condition
  • Paint chips and scratches
  • Body damage/dents/dings
  • Trim and moldings

Vehicle Identification

  • In place and matching
  • Inspect certification label (federal requirement)
  • Check VIN label to paperwork
  • Check for non-completed recalls

Exterior Lights Function Properly and Illuminate as Designed

  • Headlights hi/low (including aim)
  • Parking lights/fog lights
  • License plate lights
  • Side marker lights
  • Tail lights / backup lights
  • Turn signal and cornering lights
  • Brake and high-mount stoplights
  • Emergency Flashers

Keys

  • Vehicle has 2 master key with remote entry (if applicable) and 2 valet key, flat key
  • Programmed to immobilizer

Door Lock System

  • Door opens/closes smoothly using interior and exterior door handles
  • Doors cannot be opened when lock button is in lock position
  • 2-turn unlock feature functions properly
  • Remote entry system operates properly
  • Theft-deterrent system functions properly
  • Child safety locks
  • Wireless door lock operation

Vehicle Interior


Interior Appearance Inspection

  • Seats: front/rear
  • Steering wheel/airbags
  • Armrests/door handles
  • Lower door and sill plates
  • Gearshift selection handle
  • Radio/AC control markings
  • Headliners/sun visors

Seat Belts

  • Extend/retract smoothly
  • Free of twists, cuts or signs of wear
  • Buckles lock securely

Seat Operation

  • Lumbar support operation
  • Memory control operates properly*
  • Headrest functions properly
  • Heaters function properly*
  • Seat cushion angle and height adjustment
  • Seatback angle adjustment

Power Windows / Locks

  • Function Properly

Trunk/Fuel Lid Release

  • Functions Properly (interior)

Glove Compartment

  • Contains portfolio, owner's manual, supplement

Steering Wheel

  • Tilt/telescopic functionability
  • Horn functions properly
  • Steering wheel controls
  • Steering wheel locks
  • Warning chime (key in -- door open)

Windshield Wiper

  • Functions in hi/low/intermittent
  • Wiper blades clean properly
  • Rain sensing wipers*

Dashboard Lights Illuminate as Designed

  • Turn signal: left/right
  • High beam indicator
  • Emergency flashers
  • Instrument panel control knob
  • Waring lights: oil pressure, brake, fuel, charge, seatbelt, open door, engine check, rear light failure, ABS, SRS
  • Check operation of guages

Rear Defogger

  • Functions properly

Air Conditioner / Heater

  • Climate control system functions properly for both heating and cooling

Interior Lights

  • Dome/map/vanity mirror/courtesy lamps/foot function properly

Audio/Navigation System

  • Power/volume switch functions properly
  • Preset station indicator
  • Cassette/CD function (scan, seek, rewind, fast forward) operates properly
  • Navigation system operates properly*
  • Speakers sound clear
  • CD cartridge (if applicable)

Sunroof

  • Tilt/slide operates properly

Clock/Cigarette Lighters/Ashtray/Cupholders

  • Function properly

Outside/Inside Rearview Mirrors

  • Power controls function properly

Luggage Compartment


Luggage Compartment

  • Spare tire size, sidewall condition, tread depth and air pressure
  • Spare tire and attaching hardware, cover, jack, jack tools and wheel lock (if applicable) are present, properly installed and secure
  • Manual fuel lid release operates

Under The Hood


Engine Hood Release

  • Interior release operates properly

The Following Fluid Levels Meet Industry Standard

  • Engine oil replaced and proper level
  • Automatic transmission fluid level
  • Brake fluid level
  • Power steering fluid level
  • Engine coolant fluid level
  • Washer fluid level

Engine Mechanical

  • Excessive fuel pump noise
  • Cooling system (radiator, overflow tank, hoses, coolant level)
  • Water pump (noise/leaks)
  • Air filter (replace as necessary)
  • Inspect oil for contaminants
  • Engine noise (knocks, rattles)
  • Transmission noise (whines, clunks)
  • Belts (wear or damage)
  • Check engine diagnostics

Battery

  • No damage or leakage and proper group size/amp rating
  • Tests to standards

Engine Fans

  • Function properly

Under the Vehicle

Tires (Minimum tread depth 5/32")

  • FL: _______/32"
  • RL: _______/32"
  • FR: _______/32"
  • RR: _______/32"
  • Sidewall condition
  • Proper size, type and match
  • Tire pressure

Wheels

  • Condition/size/fit
  • Check wheel lug-nut torque

Brake Inspection (Minimum 6mm of pad material required)

  • FL: _______mm
  • RL: _______mm
  • FR: _______mm
  • RR: _______mm
  • Rotors show no signs of excessive wear, warpage or heat damage
  • Calipers, lines, and hoses show no sign of excessive wear or leakage
  • Parking brake assemblies, cables, and attaching hardware show no sign of excessive wear or damage

Chassis Inspection (No sign of damage or excessive wear)

  • Frame rails and floor pan
  • Subframe
  • Engine mounts and oil pan for leaks
  • Brake lines and couplings
  • Transmission case/pan for leaks
  • Drive shaft boots and CV joints
  • Fuel lines, fuel tank, hoses and protectors
  • Steering rack, linkage, bushings, control arms and dust boots
  • Differential assembly, drive shaft and related components
  • Exhaust system (including leakage)
  • Transmission mounts
  • Tie rods, ball joints, idler arm
  • Catalytic converter
  • Struts/shocks for operation/leaks

Under Vehicle Fluid Levels

  • Differential lubricant level -- check for contaminants

Road Test (Vehicle Operation)


Engine

  • Start-up
  • Idles normally
  • While driving, engine performs normally
  • Starter system operates normally
  • Shift Lock

Brakes

  • Brake and parking brake function normally
  • Brake and clutch pedal height, free play and travel meet specs.

Indicator Lights

  • No warning lights illuminate during road test

Transmission

  • T/M shifts properly (both power/normal mode)
  • TRAC/VSC and ECT control functions and indicator lights function properly

Steering/Suspension

  • Steering operation is normal
  • Off-center psecifications meet standards
  • Handling, straight-line operations

Cruise Control

  • Functions properly

Noise or Vibration

  • None present

Squeaks or Rattles

  • None present

* -- If Applicable

Service Guarantee

AMS Vans promises to deliver the best wheelchair accessible van available on the market today..... simply put if you are not fully satisfied with your wheelchair accessible van upon delivery---you can refuse it at no cost to you.

With nearly two decades of experience; manufacturing, selling, and delivering over 12,000 vans nationwide, our dedicated team of certified technicians will not allow your van to leave our Atlanta facility until its right!

Please contact one of our experienced Mobility Specialists today and ask about our three step quality control process.

AMS Vans looks forward to serving your family by providing you with a van that is worthy of our own.

Contact AMS Vans



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